The U.S. Department of Health and Human Services (HHS) is the designated agency for the Grants Management Quality Service Management Office (Grants QSMO) to transform government-wide grants management end-to-end. Created by the Office of Management and Budget in Memorandum M-19-16, Centralized Mission Support Capabilities for the Federal Government, QSMOs are tasked with offering and managing a marketplace of systems and service solutions to improve customer satisfaction, automate processes, modernize technology, standardize data and related processes, and achieve efficiencies in time and money related to the grant management life cycle. The Grants QSMO is the only QSMO to include the public (i.e., applicants and recipients) as key stakeholders in their mission.

This presentation will highlight the progress the Grants QSMO has made since designation related to customer engagement across the grants community with a focus on innovations to improve the applicant/recipient experience. We will also use this time to gather feedback from participants to continue enhancing and improving support provided to the grants community.

Presenter:

Members of the GrantsQMSO team will be presenting for you.

 
Skill Level:
All Career Levels

Learning Path: 
Federal Grants

GPC Competencies:
Practices and services that raise the level of professionalism of grant developers

Methods and strategies that cultivate and maintain relationships between fundseeking and recipient organizations and funders